Our online presence is as follows:
- Our website – https://www.need4sleep-uk.com
- Facebook – https://www.facebook.com/Need4SleepUK.Fb/
- – https://www.facebook.com/Need4SleepUK
- Instagram – https://www.instagram.com/need4sleepuk/
- Twitter – https://twitter.com/Need4sleepUK
- – https://twitter.com/Need4_SleepUK
- Tumblr – https://need4sleepuk.tumblr.com/
Your privacy is very important to us, just as it is to you.. and we take our customers personal privacy very seriously. Need4SleepUK Ltd have principles that some might say are old fashioned. However we are not going to be changing our policy any time soon. The service we provide is based upon three principals. Which are:
Which is exactly what we as a company will strive to maintain. Our priority is to preserve the privacy of both, our customers and visitors to our website alike:
What we wont do
We will never ask for any personal information from our customers. This is unless it is absolutely necessary. For instance, if it is required for the process and delivery of items you’ve ordered from our website. We do not, and will not share any of our customers personal information. Nor will we share contact details with any third parties, companies or entities.
We do not store any customer information unless it is necessary for delivery of repeat orders and any inquiries regarding any existing orders.
1. The collection of information from website visitors and registered users
Need4SleepUK only collects information that is commonly made available by web browsers and servers. This may include;
- language preferences
- which type of browser
- the time and date of visit to the website
- and also the referring site.
Need4SleepUK Ltd only collects this information in an attempt to have a better understanding of how visitors use and interact with the site. Please note: Our policy is strictly insistent that information is not shared with, or sold to any other companies or any third parties. Any personally-identifying information that is collected by Need4SleepUK Ltd will only be used and disclosed under the same circumstances as for the usage and disclosure of non-personally identifying information as described below in the ‘Disclosure of Information’ section.
The Information We Collect
The information collected by Need4SleepUK Ltd includes, but is not limited to:
- Details you type in and submit to our website, such as your name, email address, contact number, etc.
- Data collected by cookies from your navigation around our website. This includes data that allows us to recognize you, your preferences, and how you use the website.
2. Use of Information
Need4SleepUK Ltd may utilize the information automatically collected by our website and the information that you voluntarily provide us for the following purposes:
- To respond to any queries and requests generated by the user.
- To complete tasks arising from any contracts between yourself and Need4SleepUK, such as the delivery of items ordered online by the user.
- To provide information regarding our products. This may include informative material and newsletters, promotional emails, and other similar kinds of messages.
3. Information Security
Need4SleepUK uses advanced security measures to make its website safe for visitors and customers. Our online order system makes use of Secured Encryption Technology and all personal and credit card information submitted by our users is protected with advanced technical security shields. Our system also has safeguards in place to protect you against credit card fraud. In addition to this, Need4SleepUK Ltd only stores absolutely necessary personal identifiable information. Though rest assured it is stored on a secured database that works in accordance with accordance with the latest data protection guidelines, and is off limits to all staff except one trusted individual
4. Disclosure of Information
We take the confidentiality of users’ and customers information very seriously. We assure you that your information and contact details will not be traded or transferred to any third parties for advertising or any other purposes whilst in our possession.
5. Use of Third-Party Links
Need4SleepUK Ltd may occasionally use third party links. Our website may one day include and offer links to third-party products and services at the company’s discretion. These third-party websites have their own independent and distinct privacy policies. Therefore, Need4SleepUK Ltd cannot be held responsible or liable for any inappropriate content or activity encountered by the user at any third-party websites. However, we do welcome feedback from our customers regarding the integrity and security of these websites. This is so that we have more information to help towards deciding whether or not to endorse any future activity with third party companies.
Cookies – are files sent by a web server to a web browser, and then stored by the browser. The information contained in the file is sent back to the server each time a request is initiated by the browser in order to help the server identify and track the web browser.
There are two types of Cookie – session cookies and persistent cookies. The Need4SleepUK website uses persistent cookies that remain on the user’s computer until deleted by the user or up until they reach their expiry date. We use persistent cookies to collect aggregate data regarding website traffic and user interaction. This is so that it enables us more ability to identify any areas where we can improve upon. In order to provide a better experience for our site visitors and offer assistance to them on their next visit. Visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
7. Updating or Accessing Your Personal Information
With some limited exceptions, Need4SleepUK allows its users to access and update their personal information. If you have any queries regarding your information within our database, feel free to contact us by sending us an email. You may request that we correct, update, cancel, or stop using your information. If you indicate that there is information that requires correction, we will correct it for you.
8. Changes to this Policy
Terms & Conditions
These are the ‘Terms & Conditions’ of Need4SleepUK Ltd. These terms must be completely understood and agreed to in order for anyone wishing to make a purchase.
You must also be over 18 years of age to make a purchase from Need4SleepUK Ltd. It is your sole responsibility as a customer to check legalities. So, for determining and complying with any import regulations that are in place or relevant to the law in your country of residence, it is your responsibility.
Need4SleepUK cannot be held responsible for any seizures or goods getting confiscated due to the duty or import restrictions of a particular country.
The information that is made available on this website is not in anyway, shape or form, intended to be taken as, or, in place of professional medical advice. All of the information that is available on our website is purely for reference and for those seeking information purposes only.
Need4SleepUK strongly recommends that all potential customers should seek professional medical advice from their doctor or GP before even thinking of purchasing any products from our website. By purchasing items from this website, the customer has demonstrated acknowledgement of our terms & conditions. And that they are acting upon the advice of their doctor or GP. agrees to only use any products bought from this website after prior medical advice.
Every order that is dispatched for delivery within the United Kingdom is sent using Royal Mail Special Delivery Service ‘Next Day Delivery’ option. Under normal circumstances, deliveries’ can be expected to arrive within 1 -2 working days from when the order was confirmed.
Orders from outside of the United Kingdom and inside Europe are sent via airmail. Orders aim to be delivered within a time frame of between 3-7 working days depending on proximity of location. For example, an order made from France will more than likely arrive before somebody who placed an order from Cyprus will receive their parcel.
It is the soul responsibility of the customer to check and comply with any import or customs regulations stipulated in their country of residence. Taking into account that the customer done their due diligence and understand any possible restrictions that apply. Need4SleepUK Ltd cannot be held responsible if an order is seized upon arrival in the destination country.
Orders scheduled for delivery within the UK can only be deemed as late if it has been over 48 hours since the order was confirmed. If in the event an order does go over 48 hours, we release the track and trace reference number to the customer.
All orders we dispatch get a unique track and trace reference number from Royal Mail. Please note, we only release the tracker number to a customer once it is officially deemed as late (over 48 hours). The reason for this is because within normal circumstances as stated above, deliveries arrive in 24 hours or the following day. Therefore we do not think its relevant to make an extra process for each and every order we take. This would add more pressure on admin which could indirectly affect efficiency. So as you are reading this, and are now aware of this part of our policy. Please refrain from asking for the tracker number until it has been at least 2 working days or 48 hours from when your order was confirmed. If your order has not been delivered by 48 hours, please understand and acknowledge that this not due to any fault or error omitted by anyone at Need4SleepUK Ltd. We as a company cannot be held accountable if the delivery is late due to delays that occur after handover to the delivery service. Which is Royal Mail unless stated otherwise. Nor can we be deemed at fault if there are improvised delays in the mail delivery service. This also applies for public holidays, union strikes, COVID-19 or any natural disaster’s that could occur.
Please be sure to provide the full correct details for the address for delivery. We are not liable for delays or losses due to incorrect or incomplete delivery address information. Please take all these details into consideration before placing an order with Need4SleepUK Ltd. By doing so, it will more than likely ensure that your delivery, and ultimately your experience with us, is satisfactory.
Before any order is even considered to be lost, it must be at least 21 days after the order was confirmed. This period of time is a fair indication that something is wrong and it is unlikely that the order is going to arrive. Any period of time less than this, one would deem it as a possibility that on some occasions, delays may, and do arise unexpectedly. If it gets to 21 days and you do not receive your order, to go about resolving the problem, please contact us. Our customer service will be on hand to take details of the situation. We must make it clear it clear and inform you of our stance if there is failure to follow this procedure as we have described.
We ask of all of our customers to respect that human and mechanical error does happen from time to time. We understand that everyone is only human. So we do ask, if there is anything you are not happy about or the process is in anyway impaired, please, before taking any drastic measures, contact us and tell us first. By informing us immediately, it allows us to quickly address the issue and make a plan of action to go about rectifying the problem.
If however you choose not to act rationally, and make a request for a reverse payment, a chargeback, or carry out any other kind of unwarranted or excessive action will leave us with no choice. We must inform you that any acts or omissions from any customers that we deem malicious or unreasonable, we will not accept any more orders from them. Any customer who behaves in this manner will no longer be welcome or allowed to make any future purchases for the inconvenience caused.
Before contacting us about a late delivery
If you have any questions regarding the delivery of your order, or if you need further information on the process of your order, you can reach us immediately by contacting us through this *LINK* here on our website.
When contacting our customer service, you will be attended to swiftly, as we make sure we make sure any queries are answered promptly so that you have quick answers to questions you may have. Please be sure to carefully read through all of our terms and conditions, and you can also find more useful information on our FAQ’s (frequently asked questions) page that can also be found on this website. We believe that customer service is a crucially essential element of any company or service. We do our best to ensure our customers can make a hassle-free satisfactory purchase knowing that they are going to receive their order quickly. Need4SleepUK Ltd will not rest until the customer is fully satisfied. With us, you are guaranteed a safe and reliable service.
Using our Website
Our website is open to anyone who is over the age of eighteen, as long as they know that by doing so they are agreeing to be bound by our terms of service. This includes all applicable laws and legislation, and implies that users of our website have agreed that they are responsible for compliance with any applicable local laws. If for any reason you do not agree with or violate these terms, you are prohibited from using or accessing this site. The material that is displayed within this website is protected by copyright and trademark, of which all rights have been reserved.
We ask all users of our website not to take copies of, or try to modify our material in any way. It is prohibited to;
- use any of our material for any commercial purpose, financial gain, or for any kind of public display. Whether commercial or non-commercial
- attempt to hack, decompile or reverse engineer any software on this website
- attempt to remove any copyright or other proprietary notations from any content or material
- transfer any of our content to another individual or “mirror” any of the content or material on any other server.
If any of the above restrictions are violated, the user may be prohibited from having any further usage of the resources available on this site. If this be the case, any downloaded materials in possession of said misuser must be destroyed. This applies to all material whether in electronic stored data or printed out format.
- The content on this website is provided on an ‘as is’ basis. Need4SleepUK Ltd makes no warranties, expressed or implied, and hereby disclaims and does not recognise any other warranties. This includes without limitation, implied warranties or conditions of merchantability. As well as fitness for a particular purpose, or non-infringement of intellectual property or any other violation of rights.
- Furthermore, we as a company doe not warrant or make any representations concerning the accuracy or reliability of materials on this website or otherwise relating to such materials or on any other web platforms linked to this site.
Not under any circumstances will Need4SleepUK Ltd be held liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) as a result of use, or inability to use the services or material on this website, even in the case of if a representative of Need4SleepUK Ltd has been notified orally or in writing of the possibility of such damage. As some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply in every case.
Accuracy of materials
The content found on this website could have minor technical, typographical, or photographic errors. Every measure has been taken to provide accurate up to date information on this website. However, Need4SleepUK Ltd does not guarantee that any of the content on this website is 100% accurate, complete or current. We may make changes to the content available at any time without any prior notice. Need4SleepUK cannot promise or make any commitment to keep the content updated, although this doesn’t mean we have no intention of doing so, its more a case of stretched resources.
Need4SleepUK Ltd cannot guarantee that we have properly reviewed all sites that may be linked to this website. Need4SleepUK cannot be held responsible for the content of any such linked site. The inclusion of any link does not automatically imply any kind of endorsement by Need4SleepUK Ltd of the site. Use of any such linked site is done so at the user’s own risk.
Need4SleepUK Ltd may revise and adjust these terms of service for this website at any time without any prior notice. By using this website you are agreeing to be bound by the version that is present at the given time of these terms of service.
These terms and conditions are governed by and constructed in close accordance with the laws of the United Kingdom of England, Wales, Scotland & Northern Ireland.